Currently, our partner for purchasing cryptocurrencies is Unlimit. We plan to integrate with more partners in the future.

The prices and exchange rates displayed on UcbitEX come from third-party service providers and are for reference only. Due to market fluctuations or potential rounding errors, these numbers may differ from the final quote and exchange rate. For the most accurate and up-to-date quotes and rates, we recommend checking the official websites of the data points we rely on.

According to our third-party providers, the main reasons for delays are: a) Failure to submit appropriate KYC documents during the registration process. b) Unsuccessful completion of fiat payments. If you haven't received your cryptocurrency in your UcbitEX account within two hours, please contact the respective third-party provider for immediate assistance.

Yes. KYC is required to successfully transact on the third-party provider's website.

UcbitEX does not charge any additional fees for transactions with third-party service providers. However, most service providers may charge transaction fees when you place an order with them. Please check the official website of the respective provider for actual fees.

Cryptocurrency typically deposits into your account within 2-3 hours after purchase. However, this may take longer depending on blockchain network conditions and the service level of specific service providers. For new users, cryptocurrency deposits may take up to one day.

No. UcbitEX does not store your credit card details. All data required for fiat deposits or cryptocurrency purchases are managed independently by third-party service providers.